Account Deletion Request
🗑️ GDPR Compliant Data Deletion
Request the complete deletion of your Xadi account and all associated personal data in accordance with GDPR Article 17 (Right to Erasure).
🔒 Your Right to Data Deletion
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the right to request the deletion of your personal data. Xadi is committed to honoring this right while ensuring compliance with legal and regulatory requirements.
⚡ Quick Process: Account deletion requests are typically processed within 30 days of verification.
📋 What Gets Deleted
When you request account deletion, the following data will be permanently removed:
👤 Personal Information
- Name, email address, and contact details
- Identity verification documents
- Profile information and preferences
- Authentication credentials
💳 Financial Data
- Account balances and transaction history
- Payment methods and banking details
- Investment portfolios and holdings
- Credit and risk assessment data
📱 Usage Data
- App usage patterns and preferences
- Device information and session data
- Support tickets and communications
- Marketing preferences and consents
🔐 Security Data
- Login history and access logs
- Security questions and answers
- Two-factor authentication settings
- Fraud prevention data
⚠️ Important Considerations
Outstanding Balances
Ensure all account balances are withdrawn and any outstanding payments or obligations are settled before requesting deletion.
Legal Retention Requirements
Some financial records may be retained for up to 7 years as required by banking regulations and anti-money laundering laws.
Irreversible Process
Account deletion is permanent and cannot be undone. You will need to create a new account to use our services again.
Anonymized Data
Some data may be retained in anonymized form for regulatory reporting and statistical analysis, with all personal identifiers removed.
📝 How to Request Account Deletion
You can request account deletion through multiple channels. Choose the method that works best for you:
Email Request (Recommended)
Send an email to: info@xadi.digital
Subject: Account Deletion Request - GDPR
📋 Required Information:
- Full name as registered on the account
- Email address associated with the account
- Account number or user ID (if known)
- Reason for deletion (optional)
- Confirmation that all balances have been withdrawn
In-App Support
Use the support chat feature within your Xadi mobile app or web dashboard.
- Log into your account
- Navigate to Settings → Privacy & Data
- Select "Request Account Deletion"
- Follow the guided process
Phone Support
Call: +31 6 4557 7197
Hours: Monday - Friday, 9:00 AM - 6:00 PM CET
Our support team will verify your identity and guide you through the deletion process.
Data Protection Officer
Email: dpo@xadi.digital
For complex cases or if you need assistance with your data protection rights.
⏱️ Deletion Timeline
Here's what happens after you submit your deletion request:
📥 Request Received
Within 24 hours: We acknowledge receipt of your deletion request and begin the verification process.
🔍 Identity Verification
1-3 business days: We verify your identity to ensure the request is legitimate and protect against unauthorized deletions.
💰 Account Review
3-5 business days: We review your account for outstanding balances, pending transactions, or legal holds.
🗑️ Data Deletion
Within 30 days: Once verified and cleared, we permanently delete your personal data from our active systems.
✅ Confirmation
Final step: We send you a confirmation email once the deletion process is complete.
🛡️ Data Protection & Security
Secure Deletion
We use industry-standard secure deletion methods to ensure your data cannot be recovered after deletion.
Audit Trail
All deletion activities are logged and audited to ensure compliance with data protection regulations.
Regulatory Compliance
Our deletion process complies with GDPR, PCI DSS, and other applicable data protection standards.
Third-Party Systems
We ensure that data is also deleted from third-party processors and partners who handle your information.
❓ Frequently Asked Questions
Can I recover my account after deletion?
No, account deletion is permanent and irreversible. You would need to create a new account to use our services again.
What happens to my transaction history?
Your transaction history will be deleted, except for records that must be retained for regulatory compliance (up to 7 years).
Will my data be deleted from backups?
Yes, we ensure deletion from all systems including backups, though this may take up to 90 days for some backup systems.
Can I delete specific data instead of my entire account?
Yes, you can request deletion of specific data categories. Contact our Data Protection Officer for selective deletion requests.
What if I have outstanding payments or loans?
You must settle all outstanding obligations before account deletion. We cannot delete accounts with active financial commitments.
How do I know my data has been deleted?
We will send you a confirmation email with a deletion certificate once the process is complete.
🌍 International Users
If you're located outside the European Union, you may have additional data protection rights under local privacy laws. We honor data deletion requests from users worldwide in accordance with applicable regulations.
🇺🇸 United States (CCPA)
California residents have the right to delete personal information under the California Consumer Privacy Act.
🇬🇧 United Kingdom (UK GDPR)
UK residents enjoy the same data deletion rights as under EU GDPR regulations.
🇨🇦 Canada (PIPEDA)
Canadian users can request data deletion under the Personal Information Protection and Electronic Documents Act.
🌏 Other Regions
We respect data deletion requests from all users regardless of location, following the highest privacy standards.
📞 Need Help?
If you have questions about account deletion or need assistance with the process:
General Support
Data Protection Officer
Phone Support
Live Chat
Available in your account dashboard
📅 Last Updated: December 5, 2024
🔍 Next Review: June 2025
⚖️ Supervisory Authority: Dutch Data Protection Authority (AP)